What our Customers say...


When my sewer backed up, we called SERVPRO and they came right away. They were very professional and cleaned everything up. I thank them for handling everything. 

They were very professional and their clean up was great. 

Responded quickly, removed water damaged flooring and trim promptly. Communication was excellent. 

SERVPRO was great. My sump pump failed, which resulted in a flood in our partially finished basement. Shawn got right on it and assessed the problem, then sent out a crew within a couple hours. The crew was fantastic, super friendly and hard working. They kept me informed of the progress, and did a great job cleaning up. I hope I don't  ever have to use them again, but I would recommend them to anybody. 

Great professional group that came to my house! They did an excellent job! 

SERVPRO of Morris/Ottawa did such a great job working with us and our insurance company! They were fast, respectful, extremely helpful and did a great job. Thank you SERVPRO of Morris/Ottawa

I am an insurance agent, and I refer my clients to SERVPRO of Morris/Ottawa for helping with water clean up, roofing claims, fire, mold. plumbing and sewage. They are always professional, quick and do a great job. Highly recommend. 

Our technician and field manager, Shawn, is knowledgeable, professional, and friendly and helped us immensely with our basement issue. He represents this beautiful company well. We will be using SERVPRO of Morris/Ottawa again and definitely will recommend to others. Thank you. 

They are absolutely professional, as far as I am concerned they went beyond what was necessary. Every single employee of theirs was courteous and professional. I would recommend this company to anything. Thank you SERVPRO of Morris/Ottawa and Alex. 

I found the staff to be professional and very informative. Their goal is always great customer service. I was impressed knowing that you will hear from them promptly usually within the hour. 

We had major water damage in home. All flooring had to be removed. SERVPRO of Morris/Ottawa was there next day and worked hard and efficiently. With some 30 fans and dehumidifiers the house was clean and dry within a week. Impressive! 

Fantastic service in every possible way. Professional, friendly, quality work, and would absolutely hire again. 

Carpets cleaned. Very friendly crew. Would highly recommend!!

SERVPRO of Morris/Ottawa was amazing. They make you feel so at ease. They arrive and act quickly, keeping you informed during the entire process. I highly recommend their services. 

SERVPRO of Morris/Ottawa has been very professional to the Johnson home. It has been 6 weeks since the water damage turned us upside down and SERVPRO of Morris/Ottawa made it bearable. 

They did an amazing job! What an excellent team! They arrived on time, they are thorough, and got the job done without delay. Very high customer service through the whole time they were in my home. I would highly recommend them. Thanks again!

SERVPRO of Morris/Ottawa is awesome. I had just moved into a mew house and attempted my first load of laundry. Something in the washer malfunctioned and water poured out onto the laundry room and kitchen floors. It also ran down into the kitchen ceilings. Not the best way to spend your first night in your new home. My insurance company recommended SERVPRO. Great recommendation. Field Manager Alex came out that night even though it was after 10pm to assess the situation. He brought back a crew the next morning to pull the damaged portion of the basement ceiling drywall. They measured the baseline moisture in the laundry room, kitchen and basement then set up their drying equipment. They came back every single day to check the drain process and called to inform what time they would be coming by. Between Alex and Jordan they made a bad experience seem not so overwhelming. They explained what they were doing every step of the way. I couldn’t be happier with their services. I would highly recommend SERVPRO of Morris Ottawa 

Excellent service and Employees!!

SERVPRO of Morris/Ottawa quite literally brought a breath of fresh air to our 30 year old home. For a number of years, we’ve been plagued by a nagging stale smell in our house that despite our personal efforts could not be freed. We had the house checked for mold and moisture as well as cleaned it top to bottom but still the pesky odor existed. Our fight came to an end when Luke for SERVPRO paid us a visit and identified the problem to be stale air. With a lengthy/heavy dose of an industrial strength ozone treatment, the air molecules in the (closed) house were cleansed. The end result is fantastic. The old house smell is gone-replaced by a fresh, clean smelling environment in our entire living space that is a pleasure to come home to. The cost is very reasonable. Communication through the process and level of attention to detail exceptional. We owe a debt of gratitude to these SERVPRO franchise principals Tim and Luke for making a difference in the health of our home and our well-being.                                                                                                                                                                                                                                                                                 

We had a kitchen fire at our local Lions Club building on a Saturday night and had a hall rental the next day. Called them at 10 PM and they were there in an hour to assess the job and had a team there all night so we didn’t have to cancel the hall rental. Then they came back and did a super deep clean the following week plus disposed of all the ruined items. Gave us a list of everything for our insurance. Philip and his team were great to work with

Nice professional staff! Would recommend. 

Great job on the CE classes-very informative! Thanks. 

Have used these guys several times. No issues with them. Always available when I have questions. 

Had a funny smell in our home. SERVPRO came out to look around and told us we just needed a duct cleaning. Was glad to have their knowledge. 

SERVPRO is always there for me when I need a mold inspection for homes I have for sale. 

Quick, friendly, fast service. 

Greg gave SERVPRO of Morris/Ottawa all 9s when filling our a customer satisfaction survey upon completing a mold job in his commercial building. 

When there was a fire in our home on Christmas Eve, SERVPRO was there right away to help. Very grateful for everything they did for us. Would definitely recommend to my friends and family. 

Crews were friendly and helpful. Great communication and helped us with our fire loss.  

Very quick service. Showed up within an hour of the call. I Would use them again for any other restoration needs. 

I am very satisfied with the service I was provided. I was impressed with the team that assisted me with my restoration needs. 

Excellent communication

SERVPRO was wonderful! The field manager was very friendly and helpful. The two employees who helped with our house had the best customer service. I highly recommend them. 

Great Company!Always gets there fast and like their slogan says, make it "Like it never even happened."

Thanks to all of you, for putting my house back together after the tornado. It was a difficult time. 

Prompt & Polite

SERVPRO was courteous, polite and helpful throughout the job.

Good job done.  I would use SERVPRO again and I recommend them.

Very polite and helpful.  Very satisfied. 

Very professioal

Excellent service!

Very knowledgeable.  Did a great job.

Attentive with good explanations...everything went promptly and the job was well done.

SERVPRO guys were courteous, polite and helpful.

Outstanding customer service.  The boys went above and beyond. 

Very professional.

Helpful and professional.

I'm very happy with the work you guys did for us.  Thank you.

Very happy with the service.

Prompt, courteous and very professional.

The team you sent was exceptional!  Excellent work!

Professional.  Super job!!!

Great service!

Very knowledgeable and did a very good job.  Great work.

Very professional and courteous.  

Prompt.  Courteous.  Explained everything really well.  Very professional. 

Absolutely fantastic!  You will have my business and referrals from here on out.

Very intense work.  Very knowledgeable. 

SERVPRO handled everything really well.

Impressive and fast work.  Very well done.  Thank you.

SERVPRO crew did a great job.  Well done.

SERVPRO was courteous, polite and helpful.  They explained the whole process ahead of time and made me feel at ease. 

Very good work and professional service. 

Great work.  The SERVPRO workers knew how to handle the problem and did great work.

The SERVPRO crew was knowledgeable and performed the work very well.  Very happy with the results.

SERVPRO's crew put my wife at ease, did good work and didn't break anything.  Good job.

I was impressed by the crew and I would use definitely use SERVPRO again.

Very satisfied.  I would recommend SERVPRO for sure.

The entire team, from the franchise owner to the crew workers were extremely helpful and professional.  Thank you for your service.

SERVPRO was on site right away.  They were courteous and attentive to my concerns.

I was impressed by the work done by your guys.  Very satisfied.

Was very pleased with the entire process.  Couldn't ask for better service.

Got to me very fast.  Worked fast and did a great job.  Very satisfied with SERVPRO,

The crew was very knowledgeable and professional and did very good work.

Very professional and polite.  Very good job.

The guys did an excellent job.  Very professional.  Thanks for the awesome job!

I was very impressed with SERVPRO's crew.  I am very satisfied with the work done and would recommend SERVPRO to others.

Very hard working crew.  Very friendly and courteous.

The crew was very prompt and polite.  They answered all my questions and concerns and did very good work.

SERVPRO did a great job.  They were prompt and very professional.  Very high level of service.

Very professional. Very caring. Very personable and told us everything would be alright.

Very courteous and professional. Thank You!

Awesome!! Answered any questions my wife or I had.

I was impressed with the complete service! The crew was very helpful & prompt. Much appreciated!!

Very impressed. I knew very little about water damage restoration. They explained the process to me answering all my questions. Thank You!!