How YOUR Feedback Fuels Us!

10/1/2024 (Permalink)

The Power of Customer Feedback in Choosing SERVPRO of Morris/Ottawa

At SERVPRO of Morris/Ottawa, we understand the crucial role that customer feedback plays in making informed decisions. Whether you're facing water damage, fire damage, mold issues, or any other type of restoration need, it’s essential to choose a service provider you can trust. Google Reviews offer a transparent and reliable way to see how well we perform and how we handle your restoration needs.

With our 4.8-star rating on Google Reviews, SERVPRO of Morris/Ottawa stands out as a trusted choice for restoration services. But why should you rely on Google Reviews when selecting our services? Because these reviews provide honest reflections of our commitment to excellence and customer satisfaction.

Why Google Reviews Are Important for SERVPRO of Morris/Ottawa

In today’s world, online reviews are pivotal in the decision-making process. Here’s why Google Reviews are especially significant when considering SERVPRO of Morris/Ottawa:

• Immediate and Authentic Feedback: Our customers share their experiences with us as soon as their restoration needs are met. This means you get real-time, honest accounts of how we handle various situations, from water damage to fire cleanup. The feedback you read represents genuine experiences from our clients.
• Transparency Builds Trust: 84% of people trust online reviews as much as personal recommendations. Google Reviews provide an open and transparent platform where you can see what others are saying about SERVPRO of Morris/Ottawa without any filters. This transparency helps build trust and allows you to make a well-informed decision.
• Consistent High Ratings: A high rating on Google Reviews isn’t just a number; it’s a testament to our dedication to delivering outstanding service. With our 4.9-star rating, you can be confident that we consistently meet and exceed our customers' expectations.
• Detailed Customer Insights: Google Reviews allow our clients to leave detailed feedback about their experiences with us. Whether it’s praising our quick response to water damage or acknowledging our thorough cleanup after a fire, these reviews offer a clear picture of what you can expect from our services.

The Impact of Google Reviews on Choosing SERVPRO of Morris/Ottawa

For potential customers, the insights gained from Google Reviews are invaluable. Here’s how they affect your decision:

• Reputation Validation: Reviews validate our claims of excellent service. They provide proof of our reliability and professionalism, showing that SERVPRO of Morris/Ottawa is a trusted choice for your restoration needs.
• Informed Decision-Making: 93% of consumers say that online reviews influence their purchasing decisions. By reading reviews of SERVPRO of Morris/Ottawa, you gain insights into our performance and customer satisfaction, helping you make a well-informed choice.
• Real Experiences: Customers share their personal experiences with us, giving you a better understanding of the level of service we provide. Positive feedback from past clients demonstrates our commitment to quality and customer care.

Statistics that Highlight the Importance of Google Reviews

Here are some compelling statistics that emphasize the value of Google Reviews:

• 90% of consumers read up to 10 reviews before making a final decision. This shows the importance of customer feedback in the decision-making process. Our consistently high ratings make us a top choice for those seeking reliable restoration services.
• 57% of people won’t engage with a business that has fewer than four stars. With our 4.9-star rating, SERVPRO of Morris/Ottawa stands out as a highly rated option, giving you confidence in our ability to handle your restoration needs effectively.
• 75% of people trust reviews written within the past month. Our recent reviews reflect our ongoing commitment to excellence and help you see our current performance level.

Why SERVPRO of Morris/Ottawa’s Google Reviews Stand Out

At SERVPRO of Morris/Ottawa, we’re proud of the exceptional feedback we receive from our customers. Here’s what some of our clients have said:

• “We had a pipe break in our basement we didn’t find right away and everything was just soaked, smelled musty and moldy, and SERVPRO® came within the hour brought in the staff that immediately tore out the carpet baseboards, put up the drying fans right away, and we didn’t have to move a thing they took care of everything. They were prompt, courteous, friendly, they kept us informed of everything…”
• “The crew and employees were so helpful, patient, and professional. They did an amazing job and gave us great comfort that everything was now clean, dry, and would not incur mold.”
• Alex and his entire team from SERVPRO absolutely exceeded every expectation I had. They were tasked with a bio cleaning after a family member passed away and they walked me through the entire process leaving me with nothing but confidence in them. They handled every aspect from removal, cleaning and restoration of this house. If I am ever in a situation where I need any sort of restoration services I will immediately reach out to him. I am beyond confident in recommending him and his team to anyone in need of this type of service. If I could give more than 5 stars I would as they truly deserve it.”

These testimonials and our 4.8-star rating are a testament to our dedication to delivering high-quality restoration services. We are committed to ensuring that our customers are not only satisfied but genuinely impressed with the results.

Check Out Our Reviews and Experience the SERVPRO of Morris/Ottawa Difference

If you’re looking for reliable restoration services, we encourage you to check out our Google Reviews. Our 4.8-star rating reflects our commitment to excellence and customer satisfaction. At SERVPRO of Morris/Ottawa, we are here to provide the highest level of service, ensuring your restoration needs are met efficiently and effectively.

Don’t just take our word for it—read our reviews and see for yourself why so many customers have rated us highly. For more information on our services or to schedule an appointment, contact SERVPRO of Morris/Ottawa at (815)416-0075 or https://www.SERVPRO.com/locations/il/SERVPRO-of-morris-ottawa

Streamlining Insurance Restoration

9/24/2024 (Permalink)

Why SERVPRO® Is the Trusted Choice for Insurance Restoration Claims

At SERVPRO, we understand that dealing with a disaster is overwhelming. Whether it’s water damage from a burst pipe, a fire in your home, or a storm that’s left your property in ruins, the stress of the situation can be compounded by the insurance claims process. Navigating paperwork, documenting damage, and coordinating with your insurance company can feel like a full-time job.

That’s where we come in. SERVPRO is more than just a restoration company—we’re a trusted partner in helping homeowners and insurance companies streamline the claims process, making it as smooth and stress-free as possible. With decades of experience working alongside insurance professionals and homeowners, we know what it takes to get your property restored quickly, and your claim processed efficiently.

Here’s why SERVPRO is the trusted choice when it comes to handling insurance restoration claims.

Our Strong Relationship with Insurance Companies

We’ve built long-standing relationships with many of the country’s leading insurance companies, and we know exactly how to work hand-in-hand with them to get the job done right.

• Preferred Vendor Status: Many insurance companies recognize SERVPRO as a preferred vendor for restoration services. This means we’re often their first choice when it comes to handling claims related to water, fire, or storm damage. Our strong track record of quality work and professionalism has earned us this distinction.
• Understanding Insurance Protocols: We’re familiar with the processes and requirements insurance companies need to approve claims. This allows us to work efficiently with adjusters, agents, and claims representatives to ensure that everything is documented correctly and that the restoration moves forward without unnecessary delays.
• Clear Communication: We maintain clear and open lines of communication with both the homeowner and the insurance company throughout the restoration process. This transparency ensures that everyone is informed about the progress of the claim and the work being done, minimizing confusion or miscommunication.

Thorough Documentation to Support Your Claim

A crucial part of the insurance process is properly documenting the damage to your property. Insurance companies need accurate, detailed reports to assess the claim and determine coverage. At SERVPRO, we know how to provide the exact information they need.

• Comprehensive Damage Assessment: Upon arrival, our trained technicians thoroughly inspect your property to assess the extent of the damage. Whether it’s water intrusion, smoke damage, or structural issues, we identify everything that needs attention so nothing is overlooked.
• Detailed Reports: Using advanced tools and software, we generate detailed reports that include photos, moisture readings, and measurements. This documentation is shared with your insurance company to ensure that every aspect of the damage is accounted for in your claim.
• Inventory of Damaged Items: If personal belongings have been affected, we create a comprehensive inventory of damaged items, including their descriptions and values. This helps streamline the process of reimbursing you for lost or damaged possessions.

Fast Response and Efficient Restoration

When disaster strikes, every minute counts. The faster restoration begins, the less chance there is for additional damage to occur. That’s why SERVPRO offers rapid response and restoration services, ensuring that both you and your insurance company can move forward quickly.

• 24/7 Emergency Services: Disasters don’t wait for business hours, and neither do we. Our emergency response teams are available 24/7, ready to spring into action the moment you need us. Whether it’s water extraction, board-up services, or debris removal, we’re there when you need us most.
• Advanced Restoration Techniques: Our technicians use state-of-the-art equipment and industry-proven techniques to restore your property as quickly and efficiently as possible. Whether it’s fire and smoke damage, water damage, or mold remediation, our processes are designed to minimize the impact on your life while delivering fast results.
• Preventing Secondary Damage: By acting quickly, we can help prevent further damage to your property. For example, rapid water extraction reduces the risk of mold growth, while timely fire cleanup prevents corrosion and permanent stains. This not only speeds up the restoration process but also helps reduce overall costs for you and your insurance provider.

Simplifying the Insurance Process

Filing an insurance claim can be complicated, especially in the wake of a disaster. At SERVPRO, we help simplify the process by working closely with you and your insurance company to make sure everything goes smoothly.

• Claim Assistance: We assist you in every step of the claims process. From documenting the damage to communicating directly with your insurance company, we help take the burden off your shoulders so you can focus on getting your life back to normal.
• Working with Adjusters: We collaborate directly with your insurance adjuster, providing them with the necessary information and documentation to ensure that your claim is processed accurately and fairly. Our experience working with adjusters helps avoid potential roadblocks and ensures that the restoration work moves forward without unnecessary delays.
• Transparent Estimates: We provide detailed, itemized estimates for the work required to restore your property. This transparency ensures that both you and your insurance company have a clear understanding of the costs involved, preventing surprises down the line.

Cost-Efficient Restoration for Insurance Companies

Insurance companies want to work with vendors who deliver quality work at a fair price—and that’s exactly what we do at SERVPRO. By using efficient restoration practices and advanced technology, we help keep costs under control while ensuring that the job is done to the highest standard.

• Preventing Costly Secondary Damage: Our fast response and effective restoration techniques help minimize secondary damage, which can lead to higher repair costs. For example, we work quickly to prevent mold growth after water damage, saving you and your insurance company from dealing with expensive mold remediation later on.
• Efficient Restoration Processes: Our technicians are trained to restore properties efficiently, using specialized equipment and techniques that help reduce the time and labor needed to complete the job.
• Working Within Policy Limits: We understand the importance of working within your insurance policy limits. Our team is familiar with different types of coverage and ensures that the restoration is both thorough and cost-effective, providing the best possible outcome for everyone involved.

A Commitment to Customer Satisfaction

At SERVPRO, we’re committed to making the restoration process as stress-free as possible for our customers. We know that dealing with a disaster is never easy, and we strive to provide personalized, compassionate service from start to finish.

• Personalized Care: Every situation is unique, and we tailor our services to meet your specific needs. From explaining the claims process to keeping you updated on the progress of the restoration work, we’re here to support you every step of the way.
• Making It “Like It Never Even Happened”: Our ultimate goal is to restore your property to its pre-damage condition—or even better. With SERVPRO, you can rest assured that we’ll go the extra mile to ensure that you’re satisfied with the results.

Why SERVPRO Is the Right Choice for Your Insurance Restoration Needs

When disaster strikes, you need a restoration company you can trust to handle both the damage and the insurance claim process. At SERVPRO, we have the experience, expertise, and industry relationships to make the entire process as seamless and efficient as possible. From our fast response times to our thorough documentation and expert restoration techniques, we work with you and your insurance company to ensure that your property is restored quickly and your claim is processed smoothly.

Let us help you get back to normal—faster, easier, and with peace of mind. SERVPRO is here to make it “Like it never even happened.” For more information on our services or to schedule an appointment, contact SERVPRO of Morris/Ottawa at (815)416-0075 or https://www.SERVPRO.com/locations/il/SERVPRO-of-morris-ottawa

Making PPE Priority

8/23/2024 (Permalink)

Why Use PPE When in Homes and Businesses?

What is PPE?

Personal Protective Equipment, commonly known as PPE, is a critical aspect of safety in many professions, especially those that involve exposure to potential hazards. PPE refers to the protective clothing, helmets, goggles, gloves, masks, and other gear designed to protect the wearer's body from injury or infection. In residential settings, where various risks can arise from environmental factors, contaminants, or chemicals, PPE is essential to maintain health and safety standards.

Different Parts of PPE

1. Gloves: Gloves protect hands from coming into direct contact with contaminants such as chemicals, mold, bacteria, and other harmful substances. Different types of gloves are available, including latex, nitrile, and rubber, each suitable for various tasks.
2. Masks and Respirators: These protect the respiratory system from inhaling harmful particles, dust, fumes, or infectious agents. Masks range from simple surgical masks to more complex respirators with filters, such as N95 respirators, which are used in environments with hazardous air particles.
3. Eye Protection: Goggles and face shields protect the eyes from splashes of chemicals, flying debris, or infectious droplets. This type of PPE is crucial when working with hazardous substances or in environments where particles are in the air.
4. Protective Clothing: This includes items like coveralls, aprons, or full-body suits that protect the skin and clothing from chemicals, dust, and biological contaminants. Protective clothing is essential when working in environments where there is a risk of exposure to hazardous materials.
5. Footwear: Safety boots or shoe covers protect feet from injury and prevent the tracking of contaminants from one area to another. In some situations, non-slip shoes are required to prevent accidents in wet or slippery environments.
6. Head Protection: Hard hats and helmets are used to protect the head from falling objects or accidental impact, particularly in construction or renovation settings.

Why PPE is Important in Homes

PPE is not just for industrial or hospital settings; it is equally crucial when working in residential homes. Here’s why PPE should always be used:

1. Protection Against Contaminants

Homes can harbor many contaminants, from mold spores and dust to chemicals and biological hazards. Using PPE helps protect the individual from inhaling or coming into contact with harmful substances. For example, mold can cause allergic reactions, respiratory problems, and even serious illnesses. Wearing gloves, masks, and protective clothing minimizes exposure to these contaminants, ensuring that the individual remains safe while working.

2. Preventing Cross-Contamination

When moving from room to room or from one home to another, there's a risk of carrying contaminants. PPE helps prevent the spread of these harmful substances, ensuring they do not travel beyond the contaminated area. For instance, shoe covers can prevent tracking mold spores or other dirt into clean areas, while disposable gloves can be changed regularly to avoid spreading germs.

3. Ensuring Respiratory Safety

Certain situations, such as dealing with fire damage or water damage, can release hazardous particles into the air. Smoke, soot, and other airborne particles can be harmful if inhaled. Respirators and masks are essential PPE for protecting the lungs from these dangerous particles, reducing the risk of respiratory issues or long-term health problems.

4. Protecting Against Chemical Exposure

Cleaning and restoration work often involve using various chemicals and cleaning agents, some of which can be harsh or toxic. PPE such as gloves, goggles, and face shields helps protect the skin and eyes from chemical burns or irritation. Ensuring that workers are not exposed to harmful substances is crucial for their safety and well-being.

5. Maintaining Hygiene Standards

In environments such as healthcare facilities or homes with vulnerable occupants (like the elderly, children, or immunocompromised individuals), maintaining high hygiene standards is essential. PPE acts as a barrier, reducing the risk of spreading infections and maintaining a clean environment. This is especially important during outbreaks of infectious diseases, where PPE can help prevent the spread of pathogens.

6. Legal and Ethical Considerations

Using PPE is often a legal requirement in many industries to comply with health and safety regulations. Beyond legal obligations, there is also an ethical responsibility to ensure the safety and health of both workers and residents. Using PPE demonstrates a commitment to safety and professionalism, building trust with clients and the community.

Why SERVPRO® Uses PPE

At SERVPRO, safety is a top priority. The nature of SERVPRO's work often involves entering homes and businesses affected by fire, water, mold, or other contaminants. To protect both their team members and the residents they serve, SERVPRO professionals always use appropriate PPE. This includes gloves, masks, respirators, protective suits, and more, depending on the situation's specific needs.

By using PPE, SERVPRO ensures that its work does not pose a risk to health and safety. Their commitment to using PPE also highlights their dedication to maintaining high standards of hygiene and cleanliness, providing peace of mind to clients. Whether dealing with hazardous materials, cleaning up after a disaster, or ensuring that homes remain safe and healthy environments, SERVPRO's use of PPE is a vital part of their professional and thorough approach to restoration and cleaning services.

For more information on our services or to schedule an appointment, contact SERVPRO of Morris/Ottawa at (815)416-0075 or https://www.SERVPRO.com/locations/il/SERVPRO-of-morris-ottawa

The Three Levels of Clean

8/19/2024 (Permalink)

The Three Levels of Clean: Sanitized, Disinfected, and Sterile—And How SERVPRO® Can Handle Them All

Cleanliness is crucial in any environment, whether it’s your home, workplace, or a healthcare facility. However, not all cleaning methods are the same. Understanding the three levels of clean—sanitized, disinfected, and sterile—can help you choose the right approach for your specific needs. Each level serves a different purpose, and SERVPRO is equipped to handle all three, ensuring your space is not just clean but also safe and healthy.

1. Sanitized: Reducing Germs to a Safe Level

Sanitizing is the first level of cleaning, primarily focused on reducing the number of germs on surfaces to a level that is considered safe by public health standards. This process typically involves cleaning with soap and water, followed by the application of a sanitizing agent that kills bacteria. Sanitizing is essential for areas like kitchens, bathrooms, and office spaces where everyday contact can spread germs.

When to Sanitize:

• Home kitchens and dining areas where food preparation occurs.
• Children’s play areas where frequent hand-to-mouth contact is common.
• Public spaces like schools, gyms, and offices to maintain general hygiene.

How SERVPRO Can Help: SERVPRO uses professional-grade sanitizers and cleaning agents that effectively reduce the presence of harmful bacteria on surfaces. Our trained technicians follow strict protocols to ensure that all high-touch areas are thoroughly sanitized, helping to maintain a healthier environment.

2. Disinfected: Eliminating Harmful Pathogens

Disinfecting takes cleaning to the next level by using stronger chemicals to kill a broader range of pathogens, including viruses, bacteria, and fungi. This level of cleaning is especially important in areas where the risk of infection is higher, such as hospitals, clinics, and places where people are more vulnerable to illness. Disinfecting is not just about making surfaces look clean; it’s about ensuring they are free from harmful microorganisms.

When to Disinfect:

• Healthcare settings like hospitals, clinics, and nursing homes where infections are a concern.
• Workplaces during cold and flu season or following an illness outbreak.
• Homes after someone has been sick to prevent the spread of illness.

How SERVPRO Can Help: SERVPRO offers comprehensive disinfection services using EPA-approved disinfectants that are effective against a wide range of pathogens. Our team follows the latest guidelines from health authorities to ensure that your space is thoroughly disinfected, giving you peace of mind that it is safe for occupants.

3. Sterile: Achieving the Highest Level of Cleanliness

Sterilization is the highest level of cleaning, aimed at completely eliminating all forms of microbial life, including bacteria, viruses, fungi, and spores. This level of cleanliness is critical in environments where any form of contamination could have serious consequences, such as in surgical rooms, laboratories, and certain manufacturing processes. Sterilization typically involves the use of autoclaves, chemical sterilants, or other advanced methods to achieve a completely germ-free environment.

When to Sterilize:

• Medical and surgical settings where sterility is crucial to prevent infections.
• Laboratories where research requires a contamination-free environment.
• Certain manufacturing processes in industries like pharmaceuticals and food production.

How SERVPRO Can Help: While sterilization is often associated with specialized equipment and processes, SERVPRO can assist in preparing and maintaining environments that require sterile conditions. We work closely with clients to ensure that areas needing the highest level of cleanliness are appropriately managed and that all protocols are followed to maintain sterility.

Why Choose SERVPRO for All Levels of Clean?

SERVPRO is a trusted leader in the cleaning and restoration industry, with the expertise and resources to handle all levels of cleanliness—sanitized, disinfected, and sterile. Whether you need routine sanitizing for everyday environments, comprehensive disinfection after an illness outbreak, or the stringent requirements of a sterile space, SERVPRO has you covered.

Our highly trained technicians use state-of-the-art equipment and follow industry best practices to ensure that your space is not only clean but also safe and healthy. With SERVPRO, you can be confident that your environment meets the highest standards of cleanliness, tailored to your specific needs.

If you’re looking to achieve a truly clean and safe space, contact SERVPRO today. We’re Here to Help® you every step of the way, from sanitizing common areas to ensuring sterile conditions in critical environments. Let us take care of the cleaning so you can focus on what matters most.

For more information on our services or to schedule an appointment, contact SERVPRO of Morris/Ottawa at (815)416-0075 or https://www.SERVPRO.com/locations/il/SERVPRO-of-morris-ottawa

Emergency Board Up Services

11/21/2022 (Permalink)

It is extremely important to secure your property after a loss that has damaged your roof, doors or windows. Receiving board up services prevents damage from animals and even thieves and vandals. It also helps reduce the cost of repairs by eliminating secondary damage. Receiving a board up service or roof tapping helps ensure the weather does not do more damage to your home or business.  

SERVPRO of Morris/Ottawa is even on several town/village and fire department lists to perform board up services.  After a loss that requires a board up service, the fire department or 911 dispatch center calls us right away so we can secure the property immediately. 

SERVPRO of Morris/Ottawa is available 24 hours a day to perform emergency board up services. If you have any questions regarding our board up services or any other services we perform, we are here to answer any of your questions. (815)416-0075. 

Board Up Services

7/1/2022 (Permalink)

Did you know SERVPRO of Morris/Ottawa offers 24 hour emergency board up services? 

Whether the damage is from a fire, storm, or other structural disaster, having your property properly secured is important. Boarding up a property correctly can stop secondary damage such as moisture or rain, animal intrusions, or even theft of property that is still inside the structure. 

Boarding up a property after it has been damaged is a burden that no one should have to deal with especially the property owner right after suffering a loss to their home or business. 

SERVPRO of Morris/Ottawa can swiftly board up the damaged property and can also remediate the original damage.

With our quick service and 24 hour availability, we are proud to be a preferred vendor for many of our local fire departments to assist with board up services after a fire. 

If you should need board up services give our office a call 24 hours a day. (815)416-0075

Why are SERVPRO vehicles green?

5/17/2022 (Permalink)

SERVPRO of Morris/Ottawa vehicles are very noticeable when we are driving though your community. We have green cars, trucks, vans and even a semi trailer. But have you ever wondered how SERVPRO chose this eye catching color? 

In the early 1970s, the founders of SERVPRO used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

SERVPRO of Morris/Ottawa is here for you for any of your fire, water, or mold restoration needs. Give us a call today (815)416-0075

Pancakes with First Responders

4/5/2022 (Permalink)

Here at SERVPRO of Morris/Ottawa we understand the stresses of everyday life and we were looking for a new way to show first responders how much they are appreciated. In the past we have done several things such as attend open houses, drop off treats to the departments, send gift cards for coffee and donuts and much more, but this year we decided we wanted to do more to show our appreciation for all the first responders who help keep our communities safe. 

Beginning in January of 2022 the marketing team here at SERVPRO of Morris/Ottawa started a new appreciation campaign of cooking breakfast for first responders. 

During the first three months of the new campaign we have been able to cook and serve pancakes, sausage, fruit and all the fixings you could ever want on your pancakes for 6 fire departments and 1 dispatch center within our marketing area, and have many more scheduled for the upcoming months. We even come back to the same fire station or dispatch center several days that week and cook breakfast multiple times to ensure everyone on their staff is able to enjoy a pancake breakfast cooked by SERVPRO of Morris/Ottawa. 

We are always looking for more ways to be involved with our community, and are grateful to be able to show appreciation to all the first responders in our community. 

Is your home ready for your holiday travel?

11/2/2021 (Permalink)

With the holidays quickly approaching, many people will be traveling to see friends and family. SERVPRO of Morris/Ottawa has prepared a few tips to help prepare your home for your trip.

- Throw away and food in the refrigerator or pantry that may go bad while you are gone. 

- Freeze a cup of water and put a coin on the top. Leave it in the freezer and check it when you return from vacation. When you return if the coin is not easy to remove from the cup, the chances are high that the freezer lost power during your trip resulting in your freezer items to thaw and refreeze. 

- Set the thermostat for vacation. Do not turn the thermostat off as during winter months the house needs to stay at a minimum of 55 degrees. 

- Turn the water off in the home. If you are not turning the main water line off, at least turn valves off to the toilet and faucet. 

- If you will be out of town for long periods of time, consider turning the hot water heater off or on vacation mode to save energy. 

- Lock all doors and windows including the ones in the garage. 

- Give a trusted neighbor a key so they can access the home if there is an emergency. 

- Set lights on timers to make it look like you are at home. 

- If you have a fireplace close the flue so animals cannot get into your home. 

Following these steps will help you enjoy your vacation more and have less worry while you are away. 

SERVPRO of Morris/Ottawa is ready to help after a disaster

10/19/2021 (Permalink)

Living in Illinois we come across many natural disasters. Some disasters we see in Illinois are tornadoes, damaging winds, flooding, record low temperatures and even ice and snow storms. When a disaster such as these occur, there are a large number of property owners who all need assistance at the same time. 

When a disaster occurs, SERVPRO of Morris/Ottawa connects with other franchises giving us ample resources and a large amount of manpower allowing us to handle any size disaster. 

Just a few of the disasters that we have connected with other franchises to be able to help large amounts of property owners include;

- Jan 2007 Ice Storm

- 2013 Coal City Tornado

- 2015 Coal City Tornado

- 2015 Marseilles Dam Break

- 2011 Groundhogs Day Blizzard

- 2019 Polar Vortex

- 2020 Derecho Storm

SERVPRO of Morris/Ottawa is ready to help no matter how big or small the need is. If you should need our assistance during any Illinois natural disaster we are ready to help 24 hours a day. (815)416-0075.  

A quick response reduces down time

7/29/2021 (Permalink)

SERVPRO of Morris/Ottawa 1/4/8 policy makes sure that every emergency gets the same timely response times. 

What is SERVPRO of Morris/Ottawa 1/4/8 policy and how does it work?

Within 1 hour- Within one hour of your call into our office you will receive a call from our production manager to arrange an inspection of your home or business to assess the damage. 

Within 4 Hours- Within 4 hours of your call into out office, SERVPRO of Morris/Ottawa trained professionals will be on site to start the mitigation process. 

Within 8 Hours- Within 8 hours of your initial cal into our office, we will have a plan formed. Our production team will be able to communicate everything that is needed to fully restore your home or business back to preloss condition. 

SERVPRO of Morris/Ottawa is available 24 hours a day for any fire or water emergencies. Give us a call at (815)485-6901. 

Car Donation for Chief Shabbona Academy

5/14/2021 (Permalink)

SERVPRO of Morris/Ottawa is locally owned and operated. We love to give back to our community whenever we can. 

Some of the things we have done in past years includes; attend and support community events, deliver treats for the fire fighters at each fire department within our community, and assist with securing homes and businesses after a fire. 

More recently within the last year we have started to attend and assist with more internal trainings the fire departments have which helps to ensure their fire fighters continue to receive proper training to adequately help the community when it is in need. 

Recently we had the opportunity to donate one of our SERVPRO of Morris/Ottawa vehicles that we were removing from our fleet to the Chief Shabbona Firefighters Academy. The academy trains up and coming firefighters in Grundy County and gets them ready for their new career in the fire department they will be joining. They will be using the vehicle we donated to teach the cadets how to use the equipment the fire department uses when they are called out to an automobile accident and an extraction is needed. 

We are here for the community and we are here for you too. If you should experience a fire or water loss give our friendly staff a call 24 hours a day. (815)416-0075

Tips to keep your homeowners premiums from rising

4/7/2021 (Permalink)

It’s important to protect yourself and your property in the if a disaster strikes.  To that end, a good homeowner’s insurance policy is crucial.  A typical policy will pay for damage to your property and possessions and will cover shelter costs if you’re temporarily displaced from your home. Keep your insurance expenses to a minimum with these 4 money saving tips:

Save on Premiums With Prevention

You can reduce your premium by taking some smart preventive measures.  First,  have a working smoke detector.  This will reduce your premium.  The same goes for home theft protection. You can reduce your premium 5% by installing something as a simple as a deadbolt, and 15-20% if you have an alarm system installed.

Don’t Wait to File Insurance Claims

If you wait too long to file a claim, you may negate your benefits, particularly if your hesitation makes the problem worse.  Check the fine print in or policy to see how much time you have to file a claim.  

Write Everything Down in the Event of a Mishap

In the event of a disaster or mishap save all your receipts, contracts, appraisals, etc., and document phone calls - write down who you talked to, the date and time of all your conversations. Don’t leave any of this to chance.   

Keep Up on Regular Maintenance & Fix Little Problems Fast

This is true of your AC, your furnace, your chimney and especially your plumbing.  Take care of small leaks fast, before they become a much bigger problem.  You may forfeit your insurance coverage if you let a molehill grow into a mountain.

As a trusted leader in the restoration industry, SERVPRO of Morris/Ottawa provides 24-hour residential and commercial services. As a locally owned and operated business, we’re dedicated to being faster to any size disaster, with the training, equipment, and expertise to handle your restoration and cleaning needs.

Chief Shabbona Fire Association

12/2/2020 (Permalink)

SERVPRO of Morris/Ottawa is lucky to be a part of a number of organizations that show support for local Fire Departments. Within the past two years, our team has been extremely fortunate enough to have become an Associate Member for the Chief Shabbona Firefighters Association. This association is the group responsible for putting together everything for the Chief Shabbona Fire Academy. This academy gives local fire departments the opportunity to put probationary members, or those interested in learning about fire science, through a series of trainings and tests that will prepare them for a career in within the fire departments. Marketing Representatives attend every monthly meeting, as well as donate waters and snacks on out-of-the-classroom days. Whether it’s donuts for a morning class, or ice cream after a late-night physical training, our Marketing Representatives are always thankful to be a part of a group that allows us to grow our relationships with the local fire departments. 

What SERVPRO of Morris/Ottawa can do to help with your Water Restoration Needs

11/5/2020 (Permalink)

1. Expediency

When it comes to water damage, time is of the essence, care and response should ideally begin within the first 24 hours. This helps to avoid further harm being done to your home, and it also assists in beating the growth of mold. A quick response is essential, and it can help you to save not only your home but your belongings inside as well.

2. Assistance

SERVPRO of Morris/Ottawa trained professionals will help you explain the situation to your insurance company. They’ll help guide you through the process, and they’ll provide all of the details and paperwork you need to help communicate with your insurance provider. 

3. Damage

Sometimes damage is unavoidable and it could take several days before you get back into your home. That means water damage will have set in, and you may be facing a much more serious problem than you anticipated. Our trained professionals are SERVPRO of Morris/Ottawa can put together a step-by-step plan to get you back into your home as soon as possible. However, flood waters can often contain bacteria and other hazards, it’s very important that you avoid too much contact yourself.

4. Remediation

This is one of the most important steps. Since mold is a serious health concern, mold remediation can help avoid future issues and make your home livable again. You should never attempt to reenter your home until after you know that SERVPRO of Morris/Ottawa trained professionals have eliminated the mold and your home is safe again.

5. Total Care

Ideally, water restoration should be covered from beginning to end and SERVPRO of Morris/Ottawa will do exactly that. From the first assessment and communication with your insurance company, to the day that you’re able to return to your home, you will have not only our guidance, but our assistance every step of the way. Give us a call today, at (815) 416-0075, for all of your restoration needs.

What Can SERVPRO Do For You??

10/28/2020 (Permalink)

SERVPRO of Morris/Ottawa Professionals can help with a large array of services. When you want it does right and done fast give us a call. We can help with....

Fire, soot and smoke cleanup and restoration--knowing the type of smoke and their behaviors are vital for proper restoration. 

Water removal and dehumidification--our professionals will identify the source and type of water, which determines the proper course of action.

Crime scene, bio-hazard and vandalism cleanup--our technicians are trained to clean bio-hazardous substances and prepare waste for proper disposal according to OSHA standards. 

Mold mitigation and remediation--we work to control and remediate mold contamination.

Contents claim inventory service--accurate inventory helps keep costs low and reduces job completion time. 

Air duct and carpet cleaning--cleaning services can be provided to restore air quality or remove odor or stains. 

Odor identification and deodorization--we will find he source of the odor and determine the best method to neutralize and eliminate it. 

Give SERVPRO of Morris/Ottawa a call today for your free estimate. (815)416-0075.

After a Fire Loss

9/17/2020 (Permalink)

The key factor about your home suffering a loss- whether it's fire, water, mold, etc.- is knowing who to call. The faster you contact SERVPRO of Morris/Ottawa, the faster a trained professional will arrive on site which ultimately produces better results.

Some of the ways we would clean after a fire damage would be to perform cleanings of the contents, structure, and odor removal.

Any contents that were affected, will be cleaned and deodorized to preloss condition. SERVPRO of Morris/Ottawa Professionals can also compile an inventory list of items that are “to be claimed” for insurance purposes.

A comprehensive cleaning of ceilings, walls, and flooring will also need to be done after a fire damage. We have specific equipment and cleaning products for a wide variety of surfaces within your home which will help to clean and protect.

After a fire, or even a smoke damage, you can’t necessarily just mask the odor with a fragrance. Our trained professionals will seek out the source of the smell and remove them.

If you or someone you know suffers a fire loss, give SERVPRO of Morris/Ottawa a call to help put the pieces back together. (815)416-0075

Why Choose SERVPRO of Morris/Ottawa

5/18/2020 (Permalink)

SERVPRO of Morris/Ottawa specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. We are an independently owned and operated Franchise within the community.  We have been servicing Morris, Ottawa and its surroundings communities for 10 years. With locally trained professionals, we offer a quick response time, day or night, 24 hours a day, 7 days a week. We are committed to helping Village Municipalities, Real Estate Agents AND the local Insurance Agents, within our community.  Keeping the agents’ loss ratios down, assisting their insureds when they experience a fire/water loss, and assuring them that we can be trusted to keeping their insureds happy with the insurance company, is key to being a valued and referred vendor.   SERVPRO of Morris/Ottawa has participated in local Fire/Police Department events throughout the years.  We currently hold seats in a number of Fire Department Chief Associations, and with their trust in our franchise, this helps the community see that we are a valued service.  We believe our commitment to these communities is key to our success!!   Participation in local events is our way of meeting fellow residents, sharing our scope of services and reacting quickly to their emergency needs in vital.   Our trained & professional staff is always willing to help 24/7, 365 days per year.  Whether the loss happens at 2:00am or 2:00pm, our crews are ready to help!   Contact our Morris/Ottawa office at (815) 416-0075 to set-up an appointment today!  

Fire Loss Process

4/1/2020 (Permalink)

The key factor about your home suffering a loss- whether it's fire, water, mold, etc.- is knowing who to call. The faster you contact SERVPRO of Morris/Ottawa, the faster a trained professional will arrive on site which ultimately produces better results.

Some of the ways we would clean after a fire damage would be to perform cleanings of the contents, structure, and odor removal.

Any contents that were affected, will be cleaned and deodorized to preloss condition. SERVPRO of Morris/Ottawa Professionals can also compile an inventory list items that are “to be claimed” for insurance purposes.

A comprehensive cleaning of ceilings, walls, and flooring will also need to be done after a fire damage. We have specific equipment and cleaning products for a wide variety of surfaces within your home which will help to clean and protect.

After a fire, or even a smoke damage, you can’t necessarily just mask the odor with a fragrance. Our trained professionals will seek out the source of the smell and remove them.

If you or someone you know suffers a fire loss, give SERVPRO of Morris/Ottawa a call to help put the pieces back together. (815)416-0075

Continuing Education

3/10/2020 (Permalink)

SERVPRO of Morris/Ottawa offers continuing education courses throughout the year to not only assist agents in receiving the hours they need to renew their insurance licence, but to provide information to better assist the needs of the insured. 

We currently offer 4 days of classes per year at our franchise. Some of the topics of this years classes include;

-Ethics, You, Me & Everyone

- Ethics. What's My Line?

-Insurance Trends: Keeping Up with Technology

-20 Questions: Improving Risk Transfer Techniques

-Navigating Difficult Claims, Mold, Sewer, Biohazards, Hail, & Other Ugly Claims

-Fire Insurance Claims/Water Insurance Claims

Currently our class registration is available at  Eventbrite.com 

We welcome any licensed Illinois insurance agents to join us for our informational classes. Currently our classes for the year are 2/27/2020, 4/23/2020, 6/25/2020 and 10/20/2020. You can also find our class offerings in our events section on our Facebook page SERVPRO of Morris/Ottawa.

Generator Safety Tips

3/5/2020 (Permalink)

Having a generator for power outages is a great resource, however while using a generator you should practice the following safety tips provided by the American Red Cross. 

1. Install CO alarms on every level of your home and outside sleeping areas to provide early warnings of CO build up. 

2. Opening doors and windows or using fans will not prevent carbon monoxide from building up in your home. If you feel dizzy or sick while using a generator get fresh air immediately. 

3. Avoid electrocution. Keep the generator dry and do not use it in wet conditions. If it is wet outside it is okay to use under an open canopy like structure to keep it dry. 

4. Never use a generator inside a home, garage, basement, crawlspace or any partially or fully inclosed area. 

SERVPRO of Morris/Ottawa is here for all your fire and water needs 24 hours a day. Call our office at (815)416-0075 if you have any restoration needs. 

Will You Be Ready If A Disaster Strikes?

9/4/2019 (Permalink)

September is National Preparedness Moth. It is recognized each year to promote family and community disaster planning now and throughout the year. Consider the following steps to better prepare for an emergency situation. 

-Sign up for local alerts and warnings, download apps, and check access for wireless emergency alerts. 

-Develop and test emergency communication plans.

-Assemble or update emergency supply kits. 

-Make property improvements to reduce potential injury and property damage.

-Collect and safeguard critical documents. A great tip is to store digital copies in your email. 

- Plan with neighbors to help each other and share resources. 

-Document property and obtain appropriate insurance for relevant hazards in your area. 

Did you know SERVPRO of Morris/Ottawa offers a free Ready App to document your critical information and add pictures of your valuables? All your information stays secure and only you have access to your information. 

If you wold like more information or assistance setting up the Free Ready App give us a call today. (815)416-0075.

Hoarding

8/20/2019 (Permalink)

According to the Mayo Clinic Hoarding Disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of item. Excessive accumulation of items, regardless of value, occurs. 

Hoarding can lead to homes filled with extreme clutter, from years of accumulations making living unsanitary and crowded. In some circumstances bugs, rats and vermin enter the home. 

SERVPRO of Morris/Ottawa generally sees hoarding in two ways.

The first way is there is a fire or water damage in the home. When our trained professionals arrive at the home to assess the damage from the fire or water they discover the hoarding situation. If this should happen SERVPRO of Morris/Ottawa professionals will communicate with the insurance company about coverage, and after approval contents can be packed out and cleaned, dried out, or stored so work can begin on the fire or water damage to the structure. 

The second way SERVPRO of Morris/Ottawa can encounter a hoarding situation is receiving a call from a landlord, case worker, real estate agent, or a family member, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance to the family.

Each hoarding situation is different and SERVPRO of Morris/Ottawa is here to help with every step of the way. 

Be Prepared with a Ready Profile

7/11/2019 (Permalink)

Did you know according to recent research as many as 50% of businesses close down following a disaster?

Did you know that SERVPRO of Morris/Ottawa can offer a no cost assessment of your facility and document only the critical information needed in the event of an emergency? Give us a call today to schedule your free assessment. (815)416-0075.

Did you know that according to recent research as many as 50% of businesses close down following a disaster?

A preparedness plan can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruptions by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

• A no cost assessment of your facility.
• A concise Profile Document that contains only the critical information needed in the event of an emergency. 
• A guide to help you get back into your building following a disaster. 
• Establishes SERVPRO of Morris/Ottawa as our disaster mitigation and restoration provider. 
• Identifies the chain of command for authorizing work to being. 
• Provides facility details such as shut-off valve locations, priority areas and priority contact information. 

Preparing for Exreme Heat

6/7/2019 (Permalink)

As summer approaches, it is time to consider safety precautions for extreme heat in the coming months. 

If possible, stay indoors inside the air conditioning. 

Be sure to check out your pets who may be outdoors or bring them inside. 

Stay hydrated and limit caffeine and alcohol use. 

If you do go outside, wear loose fitting light colored clothes and apply sunscreen often. 

Did you know? On average, heat is the number one killer of weather-related deaths in the United States. 

A few tips to help prepare your home

Install window air conditioning units snugly and insulate if necessary. 

Check air conditioning ducts for proper insulation. 

Install temporary window reflectors to reflect heat entering your home back outside. 

Weather-strip doors and windows to keep cool air inside. 

Cover windows that receive morning or afternoon sun.

Keep storm windows up all year. 

If you should smell a musky odor leading you to believe you may have mold in your home, give SERVPRO of Morris/Ottawa a call today. (815)416-0075. 

Corn Boils

3/20/2019 (Permalink)

SERVPRO of Morris/Ottawa prides itself in our community involvement. Our team of marketing reps work throughout the community to volunteer time, monetary donations, food, or other items to organizations and events that allow us to help. 

One of our favorite things to do is our annual corn boils at local Fire Departments. We enjoy showing a small appreciation to any Fire Department that will have us. 

We bring fresh grown local corn and boil it right there at their fire house. We also bring fresh cut watermelon and cookies to show a small thank you for all they do in our communities. Some departments even bring out the grill and cook up hamburgers and hot dogs. 

We offer these to insurance agencies and police departments as well. If you know a department who would like for us to come out and offer this appreciation to them please give us a call and let us know. (815)416-0075.

Preparing for an Ice Storm

2/5/2019 (Permalink)

Illinois has seen some brutal weather this winter, between the Polar Votex of 2019 giving us record breaking temperatures and the flooding that occurred right after with the change of temperature by almost 100 degrees. Now we are set to see an ice storm. 

Preparing for an Ice storm is important because it brings the possibility of power outages. Below are a few tips to help you prepare. 

1. Make sure flashlights and battery powered radios have batteries. Also keep extra batteries, candles, and matches on hand. 

2. Unplug sensitive electronics and appliances if the power does go off. 

3. If the power does go off keep refridgerator and freezer doors shut. If food should get to 40 degrees dispose of items immediately. 

4. If you use an emergency heating source such as kerosene heaters, fireplaces, or wood burning stoves keep fuels away from the fame and ventilate. Never leave a fire unattended. 

5. If it seems your home will be without power for several days drain your water pipes. 

Other tips are

-Sore extra blankets and warm clothes where you can easily access them.

-Keep a first aide kit on hand.

-Keep extra canned food and water on hand

-Fill your gas tank up

-Keep cash on hand

-Have enough prescription medications to last a week

If your home should sustain fire or water damage during these times give SERVPRO of Morris/Ottawa a calll at (815)416-0075. We have trained staff ready to assist you 24 hours a day. 

Stay Safe This Winter Season

11/8/2018 (Permalink)

Most home fires are preventable, but sometimes common sense isn't so common. According to the National Fire Protection Association, it's not too early to protect your loved ones and your home from fire damage, by simply following sensible suggestions.

1. Have your furnace checked. It's worth the money to hire a professional to inspect and service your furnace once a year. If it's going to conk out, it's better to know trouble is coming.

2. Have your chimneys and vents checked. Fireplaces produce creosote which can ignite. If you light fires frequently, you need a chimney sweep service once a year. When you burn wood, make sure it's dry and seasoned so that it produces more flame and less smoke.

3. Test smoke alarms. Make sure batteries are fresh. Place smoke alarms in the kitchen, laundry room and in bedrooms.

4. Cover the fireplace with a screen. Tempered glass or a metal screen helps protect sparks from leaving the fireplace. Even so, make sure that children and pets sit at least three feet away when you light a fire in the fireplace.

5. Beware of lit candles. Candles can set the mood for relaxation, and that's how they get forgotten or knocked over by kids or pets. Light candles only when you're around to watch them and blow them out when you're ready to leave the room. Ditto for cigarettes, pipes, etc. If you're going to smoke, try to do it outside.

6. Beware of space heaters. The name should give you a clue -- space heaters need space. Like fireplaces, people and pets should not be allowed to sit any closer than three feet. Don't put space heaters near curtains, tablecloths or other fluttering fabrics. Make sure the space heaters you buy have automatic shut-offs before reaching dangerous temperatures.

7. Know how to put out kitchen fires quickly. Water doesn't help a greasefire, which can get out of control. Keep salt and baking soda on hand to sprinkle liberally on pan fires. Keep lids handy to put on top of pots and pans that get too hot.

8. Practice an escape route. Businesses have fire drills, your family should, too. Teach your family to crawl to the nearest exit from every room. Show them how to drop and roll if their clothes were ever to catch on fire.

9. Fire extinguishers can be life-savers. Store one under the kitchen sink, and in the hall closet near the bedrooms. Make sure you use the correct setting -- A for paper, wood and trash; B for grease and flammable liquids; C for small electrical fires.

10. All household members should know 911. You've heard the stories -- the four-year old who saved his grandmother's life with a 911 call. In a fire, every person in the home can be a potential hero if they know what to do.

Response Guidelines

10/31/2018 (Permalink)

Have you heard of SERVPRO's Service Response Guidelines?

Within ONE hour from notice of loss, SERVPRO of Morris/Ottawa Professionals will contact you to arrange for service. 

Within FOUR hours of loss notification, SERVPRO of Morris/Ottawa will be on-site to start mitigation services. 

Within EIGHT business hours of on-site arrival, a verbal briefing of the scope will be communicated to you by a manager. 

What can SERVPRO of Morris/Ottawa Professionals do for you?

• Fire smoke and Soot Cleanup and Restoration
• Water Removal and Dehumidification
• Crime Scene, Biohazard and Vandalism Cleanup
• Mold Mitigation and Remediation
• Contents Claim Inventory Service
• Air Duct and HVAC Cleaning
• Carpet and Hard Floor Cleaning and Car
• Stain Removal, Stain Resistance Applications
• Odor Identification and Deodorization
• Upholstery and Drapes: Wet or Dry Cleaning Methods

Did you know we are local?

10/22/2018 (Permalink)

Although SERVPRO is 1,700 franchises strong throughout the country, we are locally owned and operated. 

Besides SERVPRO of Morris/Ottawa being available 24/7 to assist with any emergency quickly, we also do lots within the community. 

A few things we have done in the past include;

-Fire Department appreciation corn boils

-Donating time to assist with open houses for Fire Departments

-Sponsoring and attending events with the local Chamber of Commerce 

-Helping with community clean up days

-Attending National Night Out Against Crime

-Donating Gift Baskets/Cards for local Charity events

-Toy donations for Toys For Tots

-Teddy Bear Collection Events for Local Hospitals 

-Sponsoring Golf outing that benefit local hospitals, charity events, or even fire departments

-Host Food drives for local pantries 

And so much more.......

Prevent Flood and Moisture in your Crawlspace

10/5/2018 (Permalink)

The most common cause of crawl space flooding is rain water.  When excessive rain water accumulates in the soil next to your foundation it will over-saturate the soil.  Unable to be soaked up by the soil, it will seek another place go.  The path of least resistance will be through your foundation, especially if there are any cracks in the walls.  But, you can protect yourself from crawl space leaks and flooding by taking a few preventative measures.  

Keep rainwater away from your foundation. Make sure your gutters, especially your downspouts, are working properly.  Clear out any clogs and repair any significant leaks.  Make sure your downspouts are draining rain water five feet away from your foundation.  If your gutters and downspouts are set up and working correctly, but you still notice water pooling near your foundation, you probably have an issue with the grade of your yard and may need to have a landscaper fix the problem.  

Use vapor barrier.  Crawl spaces are most commonly located where water runoff is common. They are also often designed with dirt floors.  This makes crawl spaces an ideal breeding ground for moisture and mold.  Vapor barrier can keep crawl space moisture/mold at bay.

Use a sump pump in your crawl space.  Sump pumps move water away from your foundation, and moving safely away from your house.  And of course, they work just as well in crawl spaces as they do in basement.  Be sure you have a backup power source for your sump pump and check it’s operation periodically.  

SERVPRO of Morris/Ottawa is a trusted leader in the restoration industry. We provide 24-hour emergency service and are dedicated to responding faster to any size disaster. With the training and expertise to handle your restoration and cleaning needs, we’re locally owned and operated and can respond immediately to your emergency.